Three Tips for Accelerating Digital Transformation
Just months into 2020, Microsoft CEO Satya Nadella noted, “We’ve seen two years’ worth of digital transformation in two months.” Of course, the vast majority of that was mere digitization. Nonetheless, to the extent that the pandemic forced most organizations to accelerate their digital roadmaps, it’s fair to consider how leaders can keep their foot […]
Full Keynote Video: Transformation & the Future of Customer Support
Last year, I delivered the opening keynote at Support World Live, the largest gathering of technology support professionals (taking place online for the first time due to the pandemic). And I’m happy to finally share the full video here. Check it out for my thoughts on exponential change, the urgency of transformation, the advantage in […]
Full Keynote Video: Digital Transformation (Oil & Gas)
It has been almost exactly one year since I last hopped a plane to present at my last physical event (a leadership conference for PepsiCo Latin America) before COVID hit the U.S. hard. But that doesn’t mean I haven’t been “on the circuit”. In fact, virtual keynotes kept me busy throughout 2020 and the first […]