March 10, 2021

Full Keynote Video: Transformation & the Future of Customer Support

Greg Verdino

Greg is a business futurist, a top global keynote speaker, an entrepreneur, and the author of two books including NEVER NORMAL. He is a leading authority on digital transformation and the power of adaptability. It’s his mission to empower individuals and organizations to thrive in the age of exponential change.

Last year, I delivered the opening keynote at Support World Live, the largest gathering of technology support professionals (taking place online for the first time due to the pandemic). And I’m happy to finally share the full video here. Check it out for my thoughts on exponential change, the urgency of transformation, the advantage in adaptability, the new world of work, and (for those of you who happen to work in IT support) why all of this creates a ton of opportunity for anyone who can help customers navigate the Never Normal.

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Greg Verdino is a business futurist, a top global keynote speaker, an entrepreneur, and the author of two books including NEVER NORMAL. He is a leading authority on digital transformation and the power of adaptability. It’s his mission to empower individuals and organizations to thrive in the age of exponential change.