Last year, I delivered the opening keynote at Support World Live, the largest gathering of technology support professionals (taking place online for the first time due to the pandemic). And I’m happy to finally share the full video here. Check it out for my thoughts on exponential change, the urgency of transformation, the advantage in adaptability, the new world of work, and (for those of you who happen to work in IT support) why all of this creates a ton of opportunity for anyone who can help customers navigate the Never Normal.
Why Human Futurists Matter More Than Ever in the Age of AI (according to ChatGPT)
I was curious what generative AI would say about the role of human futurists (and more specifically, futurist keynote speakers like me) in an
