ChatGPT: Is This AI’s Tipping Point Moment?

  The odds are that you’ve seen the buzz about ChatGPT, a large language model trained by OpenAI to generate human-like text based on the input it receives. It’s a variant of GPT-3 (Generative Pretrained Transformer 3), the machine learning model that is considered to be one of the most advanced technologies for generating convincing, […]

Why Leaders Must Embrace Ambiguity

Greg Verdino Adaptability Keynote Speaker

Embracing Ambiguity. It’s a key component of adaptability and an essential skill for the future of business. No surprise, it’s also one of the 10 principles in the Adapt Manifesto code of practice, where we explain it like this: In the face of pervasive, ongoing, accelerating disruption, commit to acting on intelligence but in the […]

Full Keynote Video: Transformation & the Future of Customer Support

Greg Verdino Digital Transformation Keynote Speaker

Last year, I delivered the opening keynote at Support World Live, the largest gathering of technology support professionals (taking place online for the first time due to the pandemic). And I’m happy to finally share the full video here. Check it out for my thoughts on exponential change, the urgency of transformation, the advantage in […]