Full Keynote Video: Transformation & the Future of Customer Support
Last year, I delivered the opening keynote at Support World Live, the largest gathering of technology support professionals (taking place online for the first time due to the pandemic). And I’m happy to finally share the full video here. Check it out for my thoughts on exponential change, the urgency of transformation, the advantage in […]
The Future of Work is Never Normal
A couple of weeks ago, I discussed the future of work with someone I worked with in the distant past — and naturally, the conversation turned to what my concept of the “never normal” means within the context of work and why adaptability is a must-have competency for leaders and workers looking to thrive in […]
The Book That Took Eight Years to Write (But Takes Just a Few Seconds to Pre-Order)
One week from today, my new book — NEVER NORMAL — will start shipping. Subtitled “Uncommon Ideas for Leaders Who Refuse to Settle for the Status Quo”, NEVER NORMAL collects 15 of my most popular blog posts, articles, and commissioned opinion pieces from the past eight years — and presents the brand new title essay […]